Navigating difficult seas: Conflict management
Nobody wants to have conflicts: they are stressful and should be avoided. But conflict competence is a key aspect of professionalism and success. This workshop challenges popular views of conflict and presents a positive understanding of conflictive processes. It brings participants in contact with their already existing resources for conflict solving and shows how to use these actively to influence difficult situations positively. Furthermore, it is discussed how to address conflicts in a constructive manner and how to communicate and act professional when in conflict.
Conflicts in research organisations are manifold: e.g. between members of different status groups (administration vs. research personnel, technical assistant vs. PhD candidates), the delimitation one"s own (research) interests, dealing with competitive situations or the negotiation of working conditions. The formal and informal (evaluation) interdependency between conflict parties also plays an important role. Group (e.g. gender) specific attributions on conflict behaviour can also influence conflict dynamics.
How to develop a clear, goal oriented conflict behaviour that at the same time is respectful? The workshop provides a platform to discuss and try out different strategies taking examples and individual experiences of the participants into account.
Content in Brief
- The basics conflict management
- Conflict analysis, handling and consequences
- Conflict and escalation dynamics
- Discovery and professional use of individual solution resources
- Professional communication in difficult situations
- Dealing with hierarchy and dependence